Introducing new invite options and more to rock your online reputation

It’s at the core of Dentacoin Trusted Reviews to help dentists harness the power of patient feedback. A mission that constantly inspires us to develop a review platform that not only covers the basics but goes beyond to enable new ways for patients to contribute! 

In the past months, our development team has been focused on bringing more options and enhancing the existing functionalities for verification of patient feedback. As recent research uncovered, patients want to make sure they are reading genuine reviews written by people who really are patients of the dental practice. So what are the latest updates in that direction and which other functionalities you should not miss?

Let’s have a look at the five key features that will help you get the most of your experience with Dentacoin Trusted Reviews:

  • New options for automated review invites

Dentist profiles with outdated reviews have very little impact on potential patients. A proactive approach will guarantee you always have fresh feedback. Just log in and send review invites directly from your Trusted Reviews profile. 

Now you have the option to choose from inviting patients by email or sending a personal invite link via WhatsApp. Furthermore, two new options for bulk invites enable you to copy/ paste contact details from your database or upload a file securely. Remember that you can invite regular patients after every treatment!

  • Score rating scale

The overall star rating of your dental practice is important but it doesn’t contain any substantial information as to what delighted or disappointed the patient. Was it waiting times, quality of services or staff politeness? 

The rating score scale on your profile page displays star ratings for each aspect of the patient journey, thus helping you uncover more about the patient experience. And, of course, earn the trust of more prospective patients!

  • Claim dentist profile

In case there is a user-generated Trusted Reviews listing of your practice, you need to claim it before you can edit the information or reply to patient reviews. How does it work?
You will receive an email when someone adds your practice to the website with a link to follow. You’ve missed the email? Just press ‘Claim profile’ below the profile image of the listing. Note that all requests undergo a thorough checkup and are subject to manual approval from our team to prevent ineligible access.

  • My Patients tab

Introduced in July, My patients tab brings together all patient requests and sent invitations. Right from your homepage, you can review, approve or reject patient invitation requests and keep track of sent invites.

  • Video reviews

We all heard that a picture is worth a thousand words, but according to McQuivey’s Forrester study, “Video is worth 1.8 million words”! That’s why we made recording patient video testimonials as easy as it gets. Without expensive recording equipment and costly shooting sessions, video reviews are just a click away. Patients can record and submit videos straight from their mobile device or PC by simply clicking VIDEO REVIEW at the bottom of the review page.

Ready to try out the features?

Log in to your account and get started. If you don’t have a Trusted Reviews profile yet, you can create one with easy 2-min signup! So go ahead and let’s get started!