Frequently Asked Questions

GENERAL

01What is Dentacoin Trusted Reviews?

Trusted Reviews is the first Blockchain-based platform for detailed, verified and incentivized dental treatment reviews, developed by the Dentacoin Foundation.

Patients are invited by their dentists, verified through Blockchain-based identity system and rewarded for providing valuable feedback. Dentists have the chance to improve upon the feedback received and are incentivized for willing to do so.

02Which reviews are “trusted”?

Trusted reviews are the ones written upon a unique invitation sent by a dentist to a patient. You can recognize them by the tag "Trusted Review". Only those reviews are rewarded with Dentacoin (DCN).

03What is Dentacoin (DCN)?

Dentacoin (DCN) is a cryptocurrency you can use as a means of payment for dental services and products within the Dentacoin Network.

Dentacoin can also be stored in a crypto wallet for future value multiplication or exchanged to other (crypto and standard) currencies on multiple international exchange platforms.

Dentacoin has also developed several other Blockchain-based applications, incentivizing users for their contribution. Learn more...

04How do I register?

Users: You can easily sign up on Dentacoin Trusted Reviews using your Facebook or Civic account. This is enough to confirm your (human) identity.

Dentists: First you have to set up an account with your official email and password and provide all necessary details. Once done, your profile will be assessed and verified by our Onboarding Team. You will receive an email confirmation as soon as this process is finalized.

05Why is my Facebook account not legit?

You need to have at least 50 Facebook friends to register. This will be deemed to be proof that you are a real person and hence ensure the legitimacy of survey results.

06Why is my Dentist/ Clinic account not approved?

We would like to ensure that only real dentists are registered on the platform. Thus, if you have registered as a dentist/ clinic but the details provided are not enough for our Onboarding Team to approve your profile, you will not be able to join Trusted Reviews.

07Is Dentacoin Trusted Reviews free to use?

Yes, you can use the platform completely for free.

WALLET & REWARDS

01How do I get rewarded?

Once you sign up and have your identity verified, you can earn different amounts of Dentacoin (DCN) for each trusted review (written after an invite from your dentist) and each new user invited to the website through your unique referral link. Only trusted reviews are rewarded.

If you are a dentist, you can also earn Dentacoin (DCN) for each patient review written upon your invitation.

02How do I earn from referrals?

Users: Just go to the Invite Friends (link) section in My Profile and choose how to invite people to Dentacoin Trusted Reviews - through social media, email or by freely distributing your unique referral link. You will receive a reward for each active user you have invited.

Dentists: Go to the Invite Patients (link) section in My Profile and add the name and the email of your patient/s. For each trusted review written upon your invitation, you will receive a reward.

03How can I create a Dentacoin Wallet?

Go to Dentacoin Wallet dApp, set a secure password and click on the “Create” button. You will be prompted to download a Keystore/Secret Key File. The Secret Key File contains all your login information, but its contents are encrypted with your password. Without either one, you will not be able to access your wallet. Make sure you store the file in a safe and secure place - that’s the only way to access your wallet and only you are responsible for it. We do not store any user access details.

Every time you need to access your wallet, you will just have to go to Dentacoin Wallet dApp, click on the “Import” section and upload your Secret Key File. It should have a similar file name to “Dentacoin secret key - 0b77abd12b48d51a8a5d740d94b455b377886b72.” Once uploaded, input your password to successfully log in.

More information about Dentacoin Wallet dApp you can find here.

Alternatively, you can create a wallet using third-party providers like MetaMask or MyEtherWallet. Please follow these instructions.

04How can I withdraw my DCN rewards?

To withdraw the DCN you have collected, just go to My Wallet (link) menu which is located on your Profile page and enter your Dentacoin Wallet Address.

05How long do withdrawals usually take?

Withdrawals can take between a few minutes and a few days (if the Ethereum network is overloaded). Don't worry if you have pending transactions: All transactions are automatically re-initiated until the payment is received.

TECHNICAL QUESTIONS

01I am a dentist. Can I add my reviews to my official website?

We know how important it is to show what patients say about your practice. Therefore, we have developed a simple widget you can add to your website in order to automatically show your reviews. You can choose whether to show only trusted reviews (i.e. those written upon your invitation) or all reviews. Go to Get Widget (link) and follow the instructions.

We’ve also made it very easy for you to share each review on social media! Just click on the share symbol in the top right corner of the detailed review pop-up.

02I cannot verify with Civic. What should I do?

Civic App is available for Android 6.0 and iOS 10.3 and later. If you believe the reason might be different, please contact Civic support.

03Why is my transaction "unconfirmed" / "pending"?

If your transaction is "unconfirmed", this means that it is logged in our back-end system, but has not yet reached the transaction pool queue for processing. In this case, your transaction will not be visible in Etherscan.

If your transaction is "pending", this means that the transaction has reached the transaction pool queue for processing. When the system reaches the transaction in the queue, it will begin processing until it becomes "confirmed" and you receive your DCN payment.

Please, note that your transaction's status can switch between "pending" and "unconfirmed" and vice versa, depending on the circumstances.

04My account was blocked due to suspicious activity. What can I do?

We rely on your diligence and dedication to Trusted Reviews’ mission and reward only quality reviews written by real people. Therefore, we have implemented multiple authentication and anti-fraud mechanisms. If your account has been blocked, you have most likely created more than one accounts or your account has been identified as fake.